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4 Comments »

  • mobi.luxe says:

    Thanks for this piece, Macala!

    This is an excellent example of brand-level customer generated content. Most brands in the luxe or aspirational segments have been extremely reluctant to open up a dialogue and provide a voice to their legions of brand loyalists within the framework of their website, opting instead to engage that voice via alternative channels like Facebook and Twitter.

    The value of providing a podium for real people to express the meaning of the brand in their lives is an extraordinarily powerful strategy for showing a more personal side of the brand and lends an air of authenticity to these brand communications. In this new social world order, authenticity is the new black for shoppers and the Coach example illustrates their commitment to showcasing the voices of those brand advocates who carry such tremendous influence.

  • First off, thank you for your comments. I love when you pop over and share some insight. You make the fashionably girls of FMM blush :) You've hit the nail on the head – co-creation of content, through storytelling, is a powerful strategy. <3 you!

  • Elizabeth says:

    Great coverage on an interesting campaign with a true story element!

  • mobi.luxe says:

    I promise not to be a stranger, Ladies. Keep rockin' and rollin'!

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